ROP’s electronic services are the most used and popular ones in the sultanate, according to a survey done by the Information Technology Authority (ITA) in April. It was done to assess people’s awareness and the usage of government electronic services and the reasons behind not using them.
Information was gathered from 1,779 Omanis and expatriates in Muscat through field survey (67 per cent) and online through ITA’s social media channels (33 per cent).
According to the survey results, 95 per cent of the respondents know about at least one government electronic service, which indicates that awareness exists but there is a need to specify and target the right segment in the promotional and marketing campaigns.
The eServices of government entities addressed in the survey are ROP, Ministry of Health (MoH), Muscat Municipality, Ministry of Manpower (MoM) and the Ministry of Commerce and Industry (MoCI).
The survey found that 93 per cent of the respondents are aware of ROP’s eServices while 86 per cent of them use the services. However, 76 per cent are only aware of MoM’s eServices and 59 per cent are using them. “This indicates that the ministry needs to have more awareness campaigns to encourage more people to shift in using online services,” ITA said.